Due to legal restrictions, we are unable to ship orders to certain states - view our shipping policy HERE | Download Our App To Stay Updated
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Shipping & Returns | Moss Mountain Hemp
Shipping Policy
We try to ship out orders within two business days of purchasing, but may take up to a week if we have a sale, or if it is around a national holiday. We regularly update lead times on the product listings.
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We ship our packages using USPS - all orders will arrive in a generic USPS branded box, with a label addressed from MMBotanicals.
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Due to legal restrictions, we can not ship orders to the following states:
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California, Hawaii, Idaho, Iowa, Kansas, Mississippi, Missouri, New Hampshire, North Dakota, South Dakota, Utah.
We apologize for any inconvenience this may cause, we appreciate your understanding.
Return & Exchange Policy
Effective Date: 06/10/2023
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Thank you for choosing Moss Mountain for your cannabis needs. We strive to provide you with high-quality products, but we understand that issues may arise. This Return & Exchange Policy outlines the procedures and conditions for returns and exchanges.
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Eligibility for Returns & Exchanges:
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Returns and exchanges are only accepted for products that are deemed unsatisfactory upon receipt.
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To be eligible, customers must provide clear photo evidence of the unsatisfactory product within 48 hours of receiving the order.
Notification Process:
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Customers must notify Moss Mountain Hemp of any unsatisfactory product by sending an email to info.mossmountain@gmail.com within 48 hours of receiving the order.
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The email should include clear and detailed photos of the unsatisfactory product, the order number, and a brief description of the issue.
Verification Process:
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Moss Mountain Hemp will review the submitted evidence to determine the validity of the issue.
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If the evidence is deemed sufficient, the customer will be contacted by our Customer Service team within 2 business days.
Resolution Options:
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Approved returns:
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Customers may choose to return the defective product (not required) for a full refund, including the cost of shipping.
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If requested, Moss Mountain Hemp will provide a return shipping label for eligible returns.
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Approved exchanges:
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Customers may opt for an exchange of the defective product with a replacement of the same or similar item, or pay the difference to exchange for an item of higher value.
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Moss Mountain Hemp will cover the cost of shipping for approved exchanges.​
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Refund Process:
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Refunds will be processed within 2 business days after reaching a resolution.
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The refund will be issued to the original payment method used during the purchase.
Additional Notes:
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Products must be returned in their original packaging.
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Returns or exchanges requested beyond the 48-hour window will not be accepted.
Contact Information:
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For inquiries related to returns and exchanges, please contact our Customer Service team at info.mossmountain@gmail.com.
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By purchasing from Moss Mountain, you agree to abide by the terms and conditions outlined in this Return & Exchange Policy.
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Moss Mountain Hemp DBA. Moss Mountain Cannabis Co.