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Store Information | Moss Mountain Hemp

Customer Care

Welcome to Moss Mountain Hemp! We are dedicated to providing you with an exceptional customer experience. Our Customer Care section is designed to assist you with any questions, concerns, or inquiries you may have.

  • For general inquiries, order assistance, and product information, please reach out to us at info.mossmountain@gmail.com

  • If you prefer to speak with a representative, our Customer Service team is available to assist you; Message our live chat during our business hours.

    • Monday to Friday: 10:00amCT - 6:00pmCT

    • Sunday: Closed

  • Before reaching out to our Customer Service team, be sure to check our FAQs page for quick answers to common questions. We've compiled a list of frequently asked questions to provide you with instant information.

  • To check the status of your order, track shipments, or view order history, log in to your account on our website. You can find detailed information about your purchases in the "Order History" section.

  • Stay updated on the latest news, promotions, and product launches by following us on social media. Connect with us on the Spaces mobile app!

We value your feedback! If you have suggestions, comments, or testimonials, please share them with us. Your insights help us improve our products and services.

Privacy & Safety

We are committed to safeguarding your privacy and ensuring a secure online experience. Please take a moment to review our Privacy and Safety Policy, which outlines how we collect, use, and protect your information.

Information Collection:

1. Personal Information:

  • We collect personal information, such as your name, email address, and shipping address, only when voluntarily provided during account creation, product purchases, or newsletter subscriptions.

2. Non-Personal Information:

  • We may gather non-personal information, including browser type, device information, and IP address, to enhance your browsing experience and improve our website.

Information Usage:

1. Order Processing:

  • We use personal information to process your orders, fulfill requests, and provide you with the products and services you've purchased.

2. Communication:

  • With your consent, we may send you promotional emails, newsletters, and updates about our products, promotions, and company news. You can opt-out at any time by following the unsubscribe instructions in the emails.

3. Security Measures:

  • We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Information Sharing:

1. Third-Party Partners:

  • We may share your information with trusted third-party partners, such as payment processors and shipping carriers, to facilitate order processing and delivery.

2. Legal Compliance:

  • We may disclose your information to comply with legal obligations, enforce our site policies, or protect ours or others' rights, property, or safety.

Cookies and Tracking Technologies:

1. Cookies:

  • We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

2. Analytics:

  • We utilize analytics tools to gather non-personal information about website usage trends and improve our services.

Children's Privacy:

Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to address the situation.

Updates to the Privacy and Safety Policy:

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices. Please review the policy periodically for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding our Privacy and Safety Policy, please contact us at info@mossmountainhemp.com

Wholesale Inquiries

Thank you for your interest in partnering with Moss Mountain Cannabis Co. for wholesale opportunities. We value the possibility of collaborating with businesses looking to offer our high-quality cannabis products to their customers. Please read through the information below to understand the wholesale inquiry process:

  • Business Verification:

    • Wholesale accounts are available to established businesses with proper licenses and credentials within the cannabis industry. Please provide your business name, address, tax ID, and any relevant documentation during the inquiry process.

  • Product Catalog:

    • View our comprehensive product catalog on our website to explore the range of cannabis products available for wholesale purchase. We offer a diverse selection, including THCA Flower, THCA PreRolls, THCA Concentrate, Delta-9 THC Edibles, and Cannabis Accessories.

  • Minimum Order Quantity (MOQ):

    • Each product may have a specified minimum order quantity. Ensure that your order meets these requirements to qualify for wholesale pricing.

  • Contact Information:

    • To initiate a wholesale inquiry, please reach out to our Wholesale Team via email at info.mossmountain@gmail.com with the subject line "Wholesale Inquiry."

  • Provide Details:

    • In your email, include the following details:

      • Business name and location

      • Type of business (dispensary, retailer, distributor, etc.)

      • Business license and tax ID information

      • Your contact information

  • Review Process:

    • Our Wholesale Team will review your inquiry and may request additional information to verify your eligibility.

Payment Methods

- Credit / Debit Cards

- Emailed Invoice w/Payment Link
- PAYPAL

- Offline Payments

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